Refund policy
At PUSH Collective, we believe in transparency, accountability, and creating a seamless experience from purchase to delivery. Before completing your order, please review our return and exchange guidelines below.
Returns & Exchanges
If you change your mind about your purchase, eligible items may be returned for an exchange or PUSH Collective store credit equal to the original purchase value. Store credit is issued as a gift card and does not expire, allowing you to use it whenever you’re ready.
All return requests must be submitted within 30 days of purchase.
To be eligible for a return, items must be:
- Unworn and unused
- Unwashed
- In original condition
- Returned with all original tags and labels attached
PUSH Collective reserves the right to refuse returns that fall outside of the 30-day return window or items that are not returned in their original condition. If a return is declined, the item will be sent back to the customer and any associated shipping costs will be the customer’s responsibility.
Refunds
Refunds are only available for items that are deemed faulty or defective and must be requested within 30 days of purchase.
Approved refunds will be issued to the original payment method after the item has been received and inspected. Refunds cover the purchase price of the item only and do not include original shipping fees.
Customers are responsible for all costs associated with returning items to PUSH Collective.
Order Cancellations
Approved order cancellations will be processed as PUSH Collective store credit. Store credit does not expire and may be used toward future purchases.
Final Sale Items
All sale items, promotional purchases, event purchases, and gift cards are considered final sale and are not eligible for returns, exchanges, or refunds.
Damaged, Defective, or Incorrect Items
Please inspect your order upon arrival. If your item arrives damaged, defective, or you receive an incorrect product, contact our support team immediately so we can review the issue and make it right.
Please include your order number and photos of the item when contacting us to help us resolve the issue as efficiently as possible.
Non-Returnable Items
The following items cannot be returned:
- Sale items
- Promotional items
- Gift cards
Reseller & Automated Purchases
PUSH Collective is built for our community. Orders placed through bots, automation software, bulk purchasing systems, or suspected reseller activity may be cancelled at our discretion. This includes the refusal of returns, exchanges, cancellations, or refunds associated with these orders.
Return Processing Times
Once your return package has been delivered to our fulfilment centre, please allow up to 15 business days for our Returns Team to inspect and process your request.
Once approved, store credit or refunds will be issued within 2–5 business days. You will receive email updates throughout the entire process.
Thank you for understanding our policies and for being part of PUSH Collective.
Last updated: July 2026